Terms & Conditions

1) Eligibility & Accounts

• 1.1 Minimum Age. You must be at least 18 years old to access or use the Services, including general social features, marketplace listings, meetups, events, training, trainer/school features, and account registration. By using the Services, you represent that you are at least 18 years old. If you are under 18, do not create an account, access, or use the Services.
• 1.2 Account Registration. You agree to provide accurate, current information and to keep it updated. You are responsible for safeguarding your credentials and for all activity on your account.
• 1.3 One Person, One Account. Do not share your account, impersonate others, create misleading profiles, or use another person's account without permission.
• 1.4 Business Accounts. If you create a business, trainer, school, seller, or organizer account, you represent that you have authority to bind that entity and agree that "you" includes the entity.
• 1.5 Minors. The Services are not intended for minors. Minors may not create an account, submit content, message users, share location, RSVP to events, contact trainers, or use marketplace features. We may restrict or remove accounts or content when we believe a user is under 18.

2) Critical Safety Notice - Aviation Sports Are Inherently Dangerous

• 2.1 Assumption of Risk. Paramotoring, paragliding, hang gliding, kiting, towing, instruction, travel to flying sites, and related activities involve significant risk of injury, death, property damage, and legal consequences. You understand that these risks cannot be eliminated and voluntarily assume all risks arising from participation, including risks from pilot error, equipment failure, weather, terrain, obstacles, animals, site conditions, airspace restrictions, landowner issues, and actions or omissions of others.
• 2.2 No Instruction or Professional Advice.WingVoyagers is not a flight school, instructor, guide, emergency service, safety authority, weather authority, or aviation regulator. Information in the Services, including flying spots, ratings, comments, messages, maps, weather overlays, airspace visuals, AI output, event listings, trainer profiles, or marketplace listings, is user-generated or informational only. It may be inaccurate, incomplete, delayed, or out of date and must not be relied on as instruction, certification, operational guidance, or safety advice.
• 2.3 Independent Judgment. You remain solely responsible for obtaining proper training, checking authoritative sources, evaluating conditions in person, confirming permissions, maintaining equipment, flying within your limits, and making your own decisions.
• 2.4 Compliance With Laws. You are solely responsible for knowing and complying with all applicable laws and rules, including airspace rules, site permissions, landowner permissions, local flight restrictions, equipment requirements, insurance requirements, and transport or shipping requirements.
• 2.5 Medical Acknowledgment. You are solely responsible for assessing your fitness to participate. Consult a qualified professional before any activity, and do not fly if you are unfit, impaired, or unsure.
• 2.6 Emergency Services. The Services are not a substitute for emergency services. Do not rely on the Services in an emergency.

3) User Conduct & Prohibited Activities

• 3.1 Rules of Use. You agree to use the Services lawfully and respectfully. You will not violate any law or third-party right; post or transmit content that is illegal, hateful, harassing, exploitative, sexually explicit, deceptive, or that promotes harm or dangerous acts; dox, stalk, threaten, or impersonate people; interfere with or disrupt the Services; scrape or harvest data without written permission; bypass security controls; provide false site, condition, trainer, event, or gear reports; upload malware; or attempt to access non-public systems or data.
• 3.1.1 Zero Tolerance for Objectionable Content and Abuse. WingVoyagers has zero tolerance for objectionable content or abusive users. We prohibit hate speech, harassment, threats, bullying, sexual or exploitative content, fraud, illegal content, spam, doxxing, and content that encourages dangerous or harmful conduct. We may use automated filters and human review, remove violating content, and restrict, suspend, or permanently remove accounts that violate these rules.
• 3.2 Marketplace Prohibited Items. Prohibited listings include weapons, explosives, hazardous materials, stolen goods, counterfeit items, illegal drugs or paraphernalia, prescription or regulated medical devices, recalled items, items that violate export or sanctions laws, defense articles or services and export-controlled or dual-use items, software, technology, or technical data unless the transaction and every participant have all required registrations, licenses, approvals, and authorizations, items prohibited by carriers or local law, and any aviation equipment whose sale would be illegal or knowingly unsafe. We may publish category-specific rules.
• 3.3 Naming Restrictions. You agree not to form, register, or operate any company, entity, product, group, or business under the name "WingVoyagers" or any confusingly similar mark without our prior written consent.
• 3.4 Incident and Crash Reports. Safety reporting is allowed and encouraged when it is factual, respectful, and submitted through appropriate reporting channels. Do not post doxxing, harassment, graphic content, unverified blame, private medical details, or defamatory allegations about a crash, instructor, trainer, guide, student, organizer, or participant. We may remove, limit, or route incident-related content to moderated review when it could affect privacy, safety, investigations, or legal rights.

4) User Content & Licenses

• 4.1 Your Content. You retain ownership of content you submit, including posts, comments, photos, videos, messages, gear listings, ratings, spot information, event submissions, trainer profiles, and feedback. For content you choose to make public, you grant WingVoyagers a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, modify for formatting or technical reasons, publish, display, distribute, and otherwise use your content to operate, protect, improve, and promote the Services. For private messages, non-public verification materials, and other content you do not intentionally publish, this license is limited to receiving, hosting, transmitting, securing, moderating, supporting, and improving the applicable feature and complying with law; we will not publish that material in advertising without your permission.
• 4.2 Content Responsibility. You are solely responsible for your content and represent that you have all rights necessary to grant the above license and that your content does not violate these Terms or any law.
• 4.3 Privacy of Messages. Direct messages and group/instructor messages are intended for the addressed users, but they may be processed by our systems and service providers for delivery, security, abuse prevention, support, and legal compliance.
• 4.4 Feedback. You grant us a perpetual, irrevocable, royalty-free license to use ideas, suggestions, and feedback without restriction or compensation.
• 4.5 Monitoring. We may remove, restrict, or refuse content or accounts at our discretion, including for suspected violations, risk of harm, legal exposure, or technical abuse. We have no general obligation to monitor content.

5) Content Moderation, Reports, and Appeals

• 5.1 Reporting. Users may report suspected illegal content, unsafe conduct, fraud, harassment, intellectual-property issues, trainer or seller misrepresentation, event concerns, or other policy violations through in-app tools where available or by emailing contact@wingvoyagers.com. Reports should include the content, listing, profile, event, or message involved and a brief explanation.
• 5.2 Review Tools. We may use human review, automated tools, spam filters, abuse signals, trusted reports, and account history to detect or review content. Automated tools can make mistakes, and we may update moderation tools without notice.
• 5.3 Moderation Actions. We may remove content, reduce visibility, add warnings, hold content for review, restrict messaging or uploads, suspend verification badges, suspend seller or trainer access, disable accounts, preserve evidence, notify affected users, or contact authorities when safety or legal obligations require it.
• 5.4 Notice and Appeals. When practical and lawful, we may notify affected users about significant moderation decisions. If you believe we made a mistake, email contact@wingvoyagers.com with the account, content, or listing involved and the reason you are requesting review. We may decline appeals that are abusive, duplicative, unsafe, or legally constrained.
• 5.5 Repeat Violations. We may permanently remove users, sellers, trainers, organizers, or content that repeatedly or seriously violates these Terms or creates safety, fraud, abuse, or legal risk.
• 5.6 Nonconsensual Intimate Images. You may not create, upload, publish, or threaten to publish an intimate depiction of an identifiable person without consent, including a computer-generated or otherwise forged depiction. A depicted person or authorized representative may submit a removal request through an in-app report where available or to contact@wingvoyagers.com. The request should identify the material and its location, provide the requester's name and contact information, state a good-faith belief that the depiction is unauthorized, and include a physical or electronic signature. For a valid request covered by law, we will remove the identified material as soon as possible and no later than 48 hours and make reasonable efforts to remove known identical copies. We may preserve limited evidence, notify affected users, address fraudulent requests, and provide any appeal required by law without republishing the material.

6) Intellectual Property; DMCA

• 6.1 Our IP. The Services, including brand, designs, UI, software, databases, logos, and trade dress, are protected by IP laws. You may not copy, modify, distribute, reverse engineer, or create derivative works except as expressly permitted.
• 6.2 DMCA Notices. If you believe content infringes your copyright, send a written notice to WingVoyagers Legal Department at contact@wingvoyagers.com. Include: your contact information; identification of the copyrighted work; identification of the allegedly infringing material and where it appears; a good-faith statement that the use is not authorized by the owner, agent, or law; a statement under penalty of perjury that the information is accurate and that you are the owner or authorized agent; and your physical or electronic signature.
• 6.3 Counter-Notices. If material you submitted was removed because of a copyright notice and you believe the removal was a mistake or misidentification, you may send a counter-notice to contact@wingvoyagers.com. It must identify the removed material and its former location; include your contact information and signature; state under penalty of perjury that you have a good-faith belief the material was removed by mistake or misidentification; and include the jurisdiction and service-of-process consents required by 17 U.S.C. Section 512(g). We may forward a compliant counter-notice to the claimant and restore material as permitted by law.
• 6.4 Repeat Infringers. We may remove content, disable access, and terminate repeat infringers in appropriate circumstances.

7) Marketplace Listings and Stripe-Powered Checkout

• 7.1 Two Transaction Paths. WingVoyagers provides listing, discovery, messaging, moderation, reputation, and, where a listing expressly displays it, Stripe-powered checkout tools. A sale arranged and paid outside the WingVoyagers checkout is an off-platform transaction. A Stripe-powered purchase is governed by the disclosures shown on the listing, immediately before checkout, and in the resulting order record. Payment processing is not escrow, and WingVoyagers does not take possession of, inspect, warehouse, pack, or ship listed goods.
• 7.2 Off-Platform Transactions. For transactions completed outside a WingVoyagers checkout, sellers and buyers are independent third parties and WingVoyagers is not the seller, buyer, broker, payment agent, insurer, escrow provider, or guarantor. We do not control fulfillment, shipping, pickup, returns, or payment and do not guarantee a listing, delivery, quality, authenticity, ownership, safety, legality, pricing, return, or completed transaction.
• 7.3 Stripe Checkout Roles. Where Stripe-powered checkout is displayed, the connected seller is the seller, merchant of record, and buyer's contracting party for the item. The order identifies whether its charge is created directly on the seller's Stripe account or collected through WingVoyagers' Stripe account on that seller's behalf. For the latter, the seller appoints WingVoyagers as limited payment-collection agent under the Seller Terms; receipt of the buyer's payment satisfies the corresponding payment obligation to the seller. Stripe provides the payment services, and WingVoyagers supplies the marketplace connection and may administer the checkout, order record, policy-authorized refunds, and support routing. The seller remains responsible for the item, description, receipts, fulfillment, shipping, customer service, warranties, returns, refunds, recalls, and payment disputes. Neither Stripe nor WingVoyagers becomes the seller merely by processing or helping administer payment.
• 7.4 Seller-Paid Fees; No Buyer Platform Fee. A seller who activates Stripe-powered checkout authorizes a WingVoyagers Platform Fee equal to 4% of the item subtotal after item discounts, rounded to the nearest cent. Separately stated shipping and government-imposed tax are excluded from that fee base. The seller, not the buyer, also pays Stripe's processing, dispute, currency-conversion, payout, and other applicable Stripe fees under the seller's Stripe agreement. We do not add a WingVoyagers platform fee to the buyer's price. A future fee change applies only after clear prospective notice and any required fresh seller acceptance; it does not change an authorized order. Shipping must reflect a reasonable, good-faith estimate of actual carriage, postage, insurance, and legally permitted delivery costs. A seller may not move item price, profit, general handling, or any Platform Fee into shipping or use shipping to avoid a fee or price disclosure. We may require substantiation, reject or limit an amount, or disable checkout for suspected price shifting.
• 7.5 Payment Models, Payouts, and Reversals. A buyer authorizes the total presented by Stripe. Each seller must complete Stripe-hosted onboarding, maintain a full Stripe Dashboard account, and accept Stripe's agreements. Under the configured direct-charge flow, Stripe collects its fees from the seller and is responsible for the seller account's negative-balance risk as stated in Stripe's agreement and configuration. Stripe controls settlement, reserves, payout availability, and payout timing. Refunds, disputes, chargebacks, reversals, and insufficient balances can reduce or delay seller funds. For eligible platform-processed orders, Stripe debits the platform for fees, refunds and disputes, and WingVoyagers transfers eligible seller proceeds after payment verification and risk checks, retaining the disclosed seller reserve. The initial payout trigger saved with each order controls. Under the temporary tracking-submission policy, initial net proceeds less the reserve may become eligible after supported carrier and tracking details are submitted and linked to the order, before independent carrier proof of physical acceptance or delivery. Under the carrier-acceptance policy, verified physical acceptance of the complete order is required; label creation or an electronic pre-shipment notice does not qualify. Both policies require the applicable payment, risk, shipment-ownership, bank and release checks. Tracking submission or an acceptance scan does not establish delivery or start the 72-hour claim window or 14-day reserve clock. An initial payout may precede delivery and does not reduce buyer remedies or seller refund responsibilities. Our contractual allocation of seller costs does not eliminate our own obligations to Stripe or under law. A platform reserve is retained seller proceeds, not an extra buyer fee, insurance or escrow. The Seller Terms describe the 1%, 5% and 10% tiers, 14-day delivery-based period, full holds, review process and separate recovery-bank authorization. Existing orders retain their original payment model and saved terms.
• 7.6 Order Formation and Purchase Terms. The buyer's order is an offer to buy from the identified seller. A binding sale between buyer and seller forms when Stripe confirms successful payment and WingVoyagers records the order as paid, subject to any cancellation or refund required by the order terms or law. Before submitting payment, the buyer must affirmatively accept the displayed seller, item, subtotal, shipping charge, total, return policy, these Terms, and the Marketplace Purchase Terms. The order stores those terms and listing details as a versioned transaction record. For an order expressly covered by Purchase Protection, a claim must be opened within 72 elapsed hours after confirmed delivery. We do not grant discretionary extensions; a timely claim can continue to resolution afterward. This program deadline does not shorten statutory consumer or warranty rights, lawful chargeback deadlines, fraud or non-delivery remedies, or a longer saved seller return policy. Those separate rights do not extend the Purchase Protection window. Approved or legally required buyer refunds are not reduced because recovery from a seller fails. General Terms acceptance is not a bank-debit mandate; a seller must separately authorize any supported bank recovery.
• 7.7 Seller Accuracy, Product Safety, and Aviation Claims. Sellers must provide accurate and non-misleading descriptions and, to their knowledge and based on records reasonably available to them, disclose manufacturer and model, age, hours or cycles where relevant, storage, repairs, alterations, crash or hard-landing history, structural damage, missing records or parts, serial numbers where appropriate, recalls, service bulletins, life limits, known defects, manufacturer warnings, and other safety concerns. Sellers must own or have the lawful right to sell the item and may not describe an item as FAA-approved, certified, traceable, airworthy, inspected, or safe unless that exact claim is lawful, current, and supported. Sellers may not offer a stolen, counterfeit, unlawfully imported, recalled, unremediated, life-expired, materially unsafe, or illegally marketed product. Sellers must provide any legally required product warning, including an applicable California Proposition 65 warning, clearly and conspicuously before purchase and follow lawful hazardous-material and lithium-battery shipping rules. The initial paid checkout is limited to genuinely used goods; new, unused, unopened, and new-old-stock items are not eligible even if a seller uses a different condition label.
• 7.8 Buyer Inspection. Buyers must inspect items, verify ownership and authenticity, review the complete listing and seller return policy, ask appropriate questions, and obtain qualified professional evaluation before installation or use. Used aviation gear can be unsafe even when it appears normal. A badge, review, payment confirmation, or checkout does not constitute an inspection or airworthiness determination by WingVoyagers. This buyer diligence does not waive the seller's duties, warranties, or the buyer's non-waivable remedies.
• 7.9 Shipping, Returns, and Disputes. For a paid online order, the seller must have a reasonable basis for any stated shipping time and, if no shipping time is stated, be prepared to ship within 30 days. The seller must provide legally required delay notices, cancellation choices, and prompt refunds. The return policy displayed before purchase applies, but cannot eliminate rights for nondelivery, material misdescription, counterfeit or stolen goods, recalls, breached warranties, fraud, or other non-waivable remedies. For an off-platform transaction, shipping, pickup, returns, refunds, and payment disputes remain governed by the buyer, seller, and their chosen payment provider.
• 7.10 Verification and Reviews. Except where verification is required by law, seller or reseller verification is discretionary and informational only. It is not a background check or a guarantee of identity, ownership, delivery, authenticity, quality, safety, legality, insurance, or trustworthiness. Until paid-order verification is implemented, a sold label is seller-marked and a marketplace review may not prove payment, delivery, or inspection unless expressly identified as a verified purchase. Users may give honest reviews. No seller may prohibit or penalize a lawful honest review or require a reviewer to transfer intellectual-property rights in it. We may remove reviews that are unlawful, harassing, unrelated, disclose protected information, or are reasonably determined to be fake or misleading.
• 7.11 Taxes. Where law treats WingVoyagers as a marketplace facilitator or otherwise requires us or our processor to collect, withhold, report, or remit tax, we may do so. A contract cannot transfer a statutory marketplace-facilitator duty away from the legally responsible party. Sellers remain responsible for income tax, direct or off-platform sales, customs and duties, and obligations not handled by WingVoyagers. Tax calculations and information returns are not tax advice.
• 7.12 Marketplace Identity Disclosures. We may collect, verify, recertify, secure, and disclose seller identity, bank, contact, and tax information; provide a suspicious-activity reporting channel; and suspend future sales when required by the federal INFORM Consumers Act, California online-marketplace law, or other applicable law. Before Stripe payment, the order screen identifies the connected seller as the vendor and merchant of record using the seller name and city, state, and country. The seller's street address and ZIP code are hidden on WingVoyagers listings, checkout review, and order pages. Stripe separately controls seller support details, which may include an address, shown on its hosted Checkout and receipts. WingVoyagers retains the complete Stripe identity and address in protected internal records for verification, compliance, and transaction administration; the buyer-visible seller details are preserved with the order. This initial online-checkout version still requires sellers to provide a complete physical U.S. street address through Stripe and does not accept a post-office box, general-delivery address, or private mailbox. A seller must provide requested information within applicable deadlines, report changes, complete annual certifications, and permit legally required buyer-facing disclosures. Information collected solely to satisfy those laws will be used only as those laws permit.
• 7.13 Incorporated Marketplace Terms. Sellers must also comply with the Marketplace Seller Terms, and buyers who use checkout must also comply with the Marketplace Purchase Terms. These documents are incorporated into these Terms for the applicable marketplace activity.
• 7.14 Identity-Theft Records. An identity-theft victim or authorized law-enforcement officer may request transaction or application records that applicable law requires us to provide by emailing contact@wingvoyagers.com. We may require proof of identity, an identity-theft report, authorization, and the other documentation permitted by law. We will provide qualifying records within our possession or control without charge and within 30 days after receiving a written request containing the documentation required by 15 U.S.C. Section 1681g(e), subject only to lawful exceptions and protections for other people's information. Verification or follow-up requests do not pause or restart that statutory period except where the law permits.

8) Your Mandatory Consumer Rights

Nothing in these Terms limits statutory or mandatory consumer rights that cannot be waived under applicable law. If local law gives you greater protection than these Terms, local law controls to that extent.

• Professional sellers must honor legally required return, refund, warranty, cancellation, delivery, and misrepresentation remedies.
• EU/UK consumers who buy from a professional seller may have withdrawal rights, cooling-off rights, conformity guarantees, and complaint rights that vary by product and transaction type.
• U.S. sellers who accept prepaid online orders must have a reasonable basis for advertised shipping times and must handle delays, cancellations, and prompt refunds as required by law.
• If safety, fraud, non-delivery, misrepresentation, or a defective aviation item is implicated, report it through in-app tools or contact@wingvoyagers.com so we can review possible policy violations.

9) Trainers, Schools, and Instruction

• 9.1 Our Role. WingVoyagers is not your instructor, guide, flight school, certifying body, or safety supervisor. Trainers, schools, coaches, guides, and organizers are independent third parties, not employees, partners, agents, or joint venturers of WingVoyagers.
• 9.2 Verification Is Limited. A Verified Trainer, school, reseller, badge, profile label, or search placement means only that we reviewed certain information at a point in time. It is not a license, certification, endorsement, warranty of competence, or safety guarantee.
• 9.3 Trainer Obligations. Trainers and schools must provide accurate information, maintain required credentials, permissions, ratings, and insurance, comply with applicable laws and site rules, operate within their scope of practice, inspect equipment, use prudent safety practices, obtain participant waivers and parental consent where required, and promptly update any lapsed or changed credentials.
• 9.4 User Acknowledgment. You must independently evaluate trainers and schools, request current credentials and insurance, check references, review waivers, and decide whether the activity is appropriate for you.
• 9.5 Trainer/School Agreement. Trainers and schools must also comply with the Trainer and School Agreement, which is incorporated into these Terms.

10) Events, Meetups, Groups, and Fly-In Listings

• 10.1 Third-Party Events. Many events, meetups, groups, fly-ins, and training sessions are user-organized. We do not create, supervise, vet, or control organizers, participants, locations, aircraft, equipment, weather, security, medical support, or on-site management unless expressly stated in writing.
• 10.2 Host Requirements. Hosts and organizers must follow applicable laws, permits, landowner rules, airspace rules, and safety practices and obtain required insurance, waivers, and parental consent where applicable.
• 10.3 Listings. Submitted event details may be reviewed, accepted, declined, edited, formatted, or removed at our discretion. Publication does not create an endorsement, verification, duty, or responsibility for the event. Attendees must confirm final details with the host or organizer.
• 10.4 Release. To the maximum extent permitted by law, you release WingVoyagers from claims arising from an independent third-party organizer's event or meetup, including attendance, hosting, instruction, travel, flying, ground handling, equipment use, cancellation, or participant disputes. This release does not cover WingVoyagers' fraud, willful misconduct, gross negligence, violation of law, direct operation of an event, or liability that cannot lawfully be released.
• 10.5 Event Host Waiver. Hosts and organizers must comply with the Event Host Waiver and Release, which is incorporated into these Terms where applicable.

11) Weather, Maps, Airspace, Site Information, and WingVoyagers AI

General Planning Information. Weather overlays, forecasts, site pins, ratings, comments, airspace visuals, map layers, event locations, and AI summaries may be inaccurate, lagging, incomplete, misinterpreted, or unavailable. They are general convenience tools, not real-time safety, operational, regulatory, or emergency information.

Independent Verification. You must independently verify weather, NOTAMs, airspace, temporary restrictions, site permissions, terrain, hazards, and local conditions using authoritative sources and on-the-ground observation before flying.

WingVoyagers AI - Ask WingVoyagers and WingVoyagers Maintenance

This Section applies to Ask WingVoyagers, WingVoyagers Maintenance, and any other feature we identify as artificial intelligence or AI-assisted (collectively, the "AI Features"). When you use an AI Feature, you are interacting with an automated system, not a human pilot, instructor, mechanic, rigger, meteorologist, regulator, emergency service, or WingVoyagers representative. Text, images, summaries, recommendations, citations, and other material generated by an AI Feature are "AI Output."

• 11.1 What the AI Features Do. Ask WingVoyagers is a planning and discovery aid for WingVoyagers information such as flying spots, discipline-specific forecast windows, airspace and TFR availability, events, trainers, travel considerations, and related pilot questions. WingVoyagers Maintenance uses descriptions and optional photos to help organize a maintenance case, identify a possible part family or cause, suggest safe next checks, and locate supporting sources or possible replacement paths. These are informational and triage tools only.
• 11.2 AI Output Can Be Wrong. AI Output is generated probabilistically and can be inaccurate, incomplete, inconsistent, outdated, misleading, or fabricated. It can misunderstand your question or photo, omit a material fact, confuse similar equipment, or cite a source that is wrong, changed, incomplete, or no longer available. A citation, link, structured card, apparent detail, or confident tone does not make AI Output verified or authoritative.
• 11.3 Ask WingVoyagers Is Not a Go/No-Go Decision. Ask WingVoyagers does not provide flight instruction, a regulatory weather briefing, a flight release, airspace authorization, or a go/no-go decision. Before flying, you must independently verify current official weather, NOTAMs, TFRs and airspace, site and landowner rules, access, obstacles, terrain, launch and landing conditions, equipment, and your own training, fitness, currency, and limits. Weather overlays, modeled forecasts, maps, site data, and planning indicators can be delayed, unavailable, or wrong.
• 11.4 Maintenance Is Not Inspection or Airworthiness Approval. A photo match or likely diagnosis is a hypothesis, not proof of identity, condition, compatibility, serviceability, installation, repair, or airworthiness. WingVoyagers Maintenance does not physically inspect equipment, replace the applicable current manufacturer manual, authorize a repair or modification, certify return to service, or replace a qualified technician, mechanic, manufacturer, or rigger. Confirm exact manufacturer, model, variant, markings, part number, procedures, limits, and compatibility before acting. Keep damaged, uncertain, improvised, or unverified equipment out of service until it has been appropriately verified. Do not perform live-engine, spinning-propeller, exposed-ignition, pressurized-fuel, structural-load, reserve-deployment, or similar hazardous testing based on AI Output.
• 11.5 No Emergency or In-Operation Use. Do not use or rely on an AI Feature while actively piloting, operating hazardous equipment, or responding to an emergency or imminent hazard. Use your training, applicable emergency procedures, and appropriate emergency, regulatory, manufacturer, or qualified professional resources. The AI Features are not monitored as an emergency channel and no professional is reviewing your conversation in real time.
• 11.6 Account Context and Personalization. To make an answer more relevant, an AI Feature may use information associated with your WingVoyagers account, including recent conversation context, pilot preferences, discipline, home location, flight hours, listed gear, saved launches, and structured Maintenance case details. Account information is treated as user-supplied context, not proof of your identity, skill, readiness, equipment condition, or personal limits. You are responsible for keeping it accurate and for checking whether it was interpreted correctly.
• 11.7 Your AI Inputs. Prompts, descriptions, photos, case details, and other material you submit to an AI Feature are "AI Inputs." You represent that you have the rights and permissions needed to submit them. Do not include credentials, government ID numbers, medical records, payment-card data, another person's confidential information, or other sensitive information that is not necessary for the request. For AI Inputs you do not intentionally make public, the license in Section 4.1 is limited to receiving, hosting, reproducing, transmitting, analyzing, and using them to provide, secure, support, evaluate, and improve the AI Features and to comply with law. We will not use private AI Inputs or original Maintenance photos in advertising without your permission.
• 11.8 Processing, Saved History, and Photos. AI Inputs, relevant conversation or account context, and attached photos may be sent to OpenAI and other service providers that support the AI Features and their source lookups. WingVoyagers may save account-scoped chat text, AI Output, citations, source links, response and usage metadata, pilot preferences, and structured Maintenance case details and outcomes. A saved Maintenance case is a convenience record, not an official maintenance log, inspection record, regulatory record, diagnosis, or return-to-service authorization. Original Maintenance photo bytes and data URLs are not retained in WingVoyagers saved chat history or Maintenance case records, although filenames and attachment-presence metadata may be retained, and the photos are processed by the AI provider when you submit them. Photos are not added to the retained Maintenance catalog automatically. See our Privacy Policy for more information about collection, disclosure, retention, and privacy rights.
• 11.9 Feedback and Product Improvement. If you submit a rating or optional positive or negative written feedback, we may retain the response identifier, rating, model and mode information, your comment, and limited prompt and answer excerpts for authorized review. Helpful or Not helpful ratings, optional written feedback, and short prompt and answer excerpts may be sent to OpenAI to generate a generalized learning note and, for negative feedback, issue keywords. Eligible non-sensitive, non-injection notes become review candidates and do not affect future answers unless a WingVoyagers owner approves them in the admin dashboard. Only approved behavior improvements may guide the approach of future Ask WingVoyagers and WingVoyagers Maintenance answers. Raw feedback text is never directly inserted into runtime prompts. Approved improvements are not facts and cannot modify the system, safety, grounding, privacy, or tool rules for either agent; those rules remain fixed. This process is not model-weight retraining, and submitted photos are not automatically made reference images. Section 4.4 also applies to feedback.
• 11.10 AI Output and Intellectual Property. As between you and WingVoyagers, and only to the extent permitted by law and any applicable third-party rights, you may use AI Output generated for you in compliance with these Terms. AI Output may not be unique, and other users may receive the same or similar material. We do not represent that AI Output is copyrightable, exclusive, non-infringing, or suitable for publication or commercial use. You are responsible for reviewing AI Output and for how you use, share, or rely on it.
• 11.11 Access, Limits, and Changes. AI Features may be beta, invitation-only, or otherwise restricted. We may apply account- and network-based rate limits, cost or usage caps, request-size limits, safety controls, or eligibility rules; refuse a request; change models, sources, tools, or functionality; or suspend or discontinue access, subject to applicable law. Free access, promotional access, quotas, and test grants have no cash value, are not transferable, and do not guarantee future access or service levels. You may not bypass access controls or usage limits, automate high-volume extraction, probe for hidden instructions or private data, or use an AI Feature to facilitate unlawful or unsafe conduct.

12) Fees, Subscriptions, and Payments

• 12.1 Limited Free AI Access; Optional Paid AI Access. WingVoyagers AI includes limited free use. Optional paid plans or additional usage may be offered in the future. You will not be charged unless you choose a paid option and authorize the purchase. Free AI access remains subject to the access and usage limits in Section 11.11.
• 12.2 Paid AI Plans or Credits. Paid AI access may be offered through subscriptions, prepaid AI credits, usage bundles, or another disclosed purchase model. Before purchase, the applicable checkout will state the price, included usage, billing period, renewal terms, expiration terms if any, cancellation method, refund rules, and applicable taxes. If a plan uses prepaid credits or a hard usage cap, requests may be blocked when the balance or cap is exhausted unless you authorize another purchase. Credits are not cash, are not transferable, and are not refundable except as stated at purchase or required by law.
• 12.3 Marketplace Checkout. Where a listing displays Stripe-powered checkout, its saved order identifies the direct-charge or platform-processed payment model, and the identified connected seller is the merchant of record for the goods. WingVoyagers retains any separate marketplace-facilitator or other responsibility imposed by law. The applicable order disclosure, Marketplace Purchase Terms, processor terms, seller return policy, and tax disclosures apply in addition to these Terms. Buyers are shown the item subtotal, separately stated shipping, applicable tax, and total they authorize before payment. No separate WingVoyagers platform fee is charged to the buyer.
• 12.4 Platform Fees and Seller Proceeds. A paid marketplace seller authorizes the disclosed WingVoyagers 4% Platform Fee and applicable actual Stripe costs to be deducted through the order's payment model as described in Section 7.4 and the Marketplace Seller Terms. For platform-processed orders, collected sales tax is excluded from seller proceeds and authorized reserves may delay transfer of part or all of the remainder. WingVoyagers will not apply a new fee rate to a transaction the seller already authorized.
• 12.5 Taxes. Applicable taxes may be disclosed and collected at purchase. WingVoyagers, a seller, or a processor may calculate, collect, withhold, report, or remit taxes as required by the transaction and applicable marketplace laws. Stripe's payment or tax tools do not decide which party has a legal tax duty and do not eliminate a marketplace-facilitator obligation imposed by law.
• 12.6 Payment Processor. Payment services are provided by independent processors under their own terms and privacy notices. Processor approval, authorization, settlement, payout timing, and continued availability are not guaranteed. Do not submit payment card or bank credentials through messages or listing descriptions.

13) Third-Party Services & Links

We do not control and, to the extent permitted by law, are not responsible for the separate acts or omissions of independent third-party services, content providers, merchants, trainers, schools, event hosts, payment processors, maps, weather providers, messaging providers, analytics providers, app stores, or external sites. Their terms and privacy policies govern the services they independently provide. This Section does not limit an express WingVoyagers checkout obligation, transaction-specific role disclosure, or non-waivable duty imposed on WingVoyagers by law.

14) Privacy

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information. Where consent is legally required, we ask for it separately from these Terms.

15) Accessibility

We aim to make WingVoyagers usable by people with disabilities. If you have trouble accessing content or features, contact contact@wingvoyagers.com with the page, feature, device, browser, and assistive technology involved so we can review the issue.

16) Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT AND, WITH RESPECT TO USER CONTENT, USER LISTINGS, OR THIRD-PARTY GOODS, TITLE, SAFETY, ACCURACY, AND RELIABILITY. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, CURRENT, COMPLETE, OR THAT ANY PARTICULAR RESULT WILL BE ACHIEVED.

Any verification badge, trainer label, reseller label, school label, profile boost, or similar indicator is informational only and does not constitute certification, licensure, endorsement, employment, agency, warranty, or safety guarantee by WingVoyagers.

Nothing in these disclaimers excludes an express obligation in a paid checkout or liability that cannot lawfully be disclaimed, including liability for our fraud, willful misconduct, gross negligence, or violation of law.

17) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WINGVOYAGERS LLC AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, PARTNERS, SUPPLIERS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS IN THE AGGREGATE WILL NOT EXCEED THE GREATER OF US$100 OR THE AMOUNTS YOU PAID TO WINGVOYAGERS FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM. Some jurisdictions do not allow certain limitations; if so, the above applies to the fullest extent permitted by law.

THE EXCLUSIONS AND CAP DO NOT APPLY TO OUR FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, OR VIOLATION OF LAW; TO LIABILITY FOR DEATH, PERSONAL INJURY, OR PROPERTY DAMAGE TO THE EXTENT IT CANNOT LAWFULLY BE LIMITED; TO NON-WAIVABLE CONSUMER REMEDIES; OR TO A REFUND OR OTHER TRANSACTION ADJUSTMENT THAT THE PAID CHECKOUT TERMS EXPRESSLY REQUIRE WINGVOYAGERS TO INITIATE. STRIPE, NOT WINGVOYAGERS, CONTROLS SETTLEMENT AND PAYOUT OF SELLER PROCEEDS FOR DIRECT CHARGES.

You are responsible for your decisions, equipment, training, condition checks, transactions, travel, flights, actions, and review and use of AI Output. To the maximum extent permitted by law, losses caused by those decisions or by independent third-party activity remain your responsibility. This paragraph does not expand the exclusions or cap above or eliminate liability that cannot lawfully be limited.

18) Indemnification

To the extent permitted by law, you agree to indemnify, defend, and hold harmless WingVoyagers from third-party claims, damages, losses, liabilities, costs, and reasonable attorneys' fees to the extent caused by your unlawful conduct, your material breach of these Terms, or content, listings, goods, instruction, events, or services you provide. This does not require you to indemnify us for our own fraud, willful misconduct, gross negligence, or violation of law. We will provide reasonably prompt notice of a covered claim, may control its defense with counsel we select, and will not settle a claim in a way that admits your fault or imposes a non-monetary obligation on you without your consent, not to be unreasonably withheld. Seller-specific obligations in the Marketplace Seller Terms also apply to sellers.

19) Suspension & Termination

To the extent permitted by applicable law, WingVoyagers may, in its sole discretion, restrict, suspend, or permanently ban your account or terminate your access to any or all of the Services at any time, for any lawful reason, including reasons not expressly listed in these Terms. Examples include violations, safety risk, fraud risk, legal risk, inactivity, technical abuse, or harm to other users. Prior notice is not required unless applicable law requires it. We will provide notice, the applicable reason or policy basis, and a review or appeal path when required by law; immediate protective action may occur where reasonably necessary. Suspension does not eliminate outstanding fulfillment, refund, dispute, tax, recordkeeping, or payout duties. You may request account deletion subject to legally required retention and unresolved marketplace obligations. Sections that by nature should survive, including IP, content licenses, disclaimers, limitations, indemnity, dispute resolution, and legal compliance, survive termination.

20) Dispute Resolution; Arbitration; Class-Action Waiver (U.S.)

PLEASE READ THIS SECTION CAREFULLY. EXCEPT FOR THE EXCEPTIONS BELOW, YOU AND WINGVOYAGERS AGREE TO INDIVIDUAL BINDING ARBITRATION AND WAIVE THE RIGHT TO A JUDGE OR JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

• 20.1 Notice and Informal Resolution. Before filing a claim, the claimant must email a written Notice of Dispute to contact@wingvoyagers.com. The notice must include the claimant's name and account email, a description of the facts and legal basis, the requested relief, and a signature. The parties will make a good-faith effort to resolve the dispute for 30 days after receipt. A limitations period is tolled during that 30-day period to the extent permitted by law. This requirement does not prevent a party from seeking urgent relief when delay would cause irreparable harm.
• 20.2 Arbitration Agreement. Any U.S. dispute arising out of or related to these Terms, the Services, or the parties' relationship will be resolved by individual binding arbitration unless an exception below applies. The Federal Arbitration Act governs this Section. The American Arbitration Association ("AAA") will administer the arbitration under the rules applicable when the claim is filed: the AAA Consumer Arbitration Rules for an individual acting primarily for personal, family, or household purposes, and the AAA Commercial Arbitration Rules for other claims. Current consumer rules and fee information are available at adr.org. If the AAA is unavailable or declines administration for a reason other than a party's failure to comply with its rules or pay required fees, the parties will try to select another neutral administrator; otherwise a court may appoint an arbitrator under 9 U.S.C. Section 5.
• 20.3 Hearing Location, Fees, and Remedies. A consumer may choose a documents-only, telephone, or video hearing when the AAA Rules allow. Any required in-person consumer hearing will occur in the county where the consumer lives unless the parties agree otherwise. Fees will be allocated under the applicable AAA Rules and law, and WingVoyagers will pay fees the law or those rules require a business to pay. The arbitrator may award the same individual relief a court could award, including attorneys' fees when authorized by law, and must issue a reasoned written decision.
• 20.4 Class/Representative Actions Waiver. You and WingVoyagers agree that each may bring claims only in an individual capacity, not as a class member or representative. Class arbitrations, class actions, and consolidation of claims are not permitted to the maximum extent allowed by law. This waiver does not waive a right to seek public injunctive relief that cannot lawfully be waived. If applicable law requires a court to decide a request for public injunctive relief, that request will be severed and may proceed in court after the arbitrable claims are resolved, unless law requires a different sequence.
• 20.5 Exceptions. Either party may bring an eligible individual claim in small claims court. Either party may seek temporary or preliminary court relief to protect intellectual property or prevent unauthorized access to the Services while arbitration is pending. Nothing in this Section prevents reporting to or seeking relief from a government agency. A person alleging sexual assault or sexual harassment may elect court where 9 U.S.C. Sections 401-402 apply.
• 20.6 Opt-Out. You may opt out of this arbitration agreement within 30 days after you first accept a Terms version that contains it or materially changes it. Email contact@wingvoyagers.com with your name, account email, the accepted Terms version, and a clear statement that you opt out of arbitration. Timely opt-out does not affect any other part of these Terms, and we will not penalize you for opting out.
• 20.7 Arbitration-Specific Severability. Except for the handling of public injunctive relief described above, if a court finds a portion of this Section unenforceable, that portion will be severed and the remainder enforced to the fullest extent permitted. If the individual-action requirement is finally held unenforceable for a particular claim, only that claim will proceed in court and any enforceable individual claims will remain in arbitration.

21) Governing Law & Venue

These Terms are governed by the laws of the State of California without regard to conflicts rules. Subject to the arbitration provision, the venue for disputes not subject to arbitration will be the state and federal courts located in Orange County, California, except where Section 20 or non-waivable law permits or requires another forum, and you consent to personal jurisdiction there. Nothing in this Section limits any non-waivable consumer protection, privacy right, or mandatory legal right you have under the laws of your country or region of residence.

22) Export Controls & Sanctions

You may not use the Services or participate in a transaction if doing so would violate an applicable U.S. or other export-control, sanctions, or trade law. This includes dealings involving a blocked or restricted person or entity, an entity blocked because of direct or indirect ownership, a sanctioned destination or region, or a prohibited end user or end use. Restrictions are program- and transaction-specific and are not limited to nationality, residence, or a single country list. You may not export, re-export, transfer, broker, disclose, or transact in a controlled item, software, technology, technical data, defense article, or defense service through the Services unless the transaction and every participant have all required classifications, registrations, licenses, approvals, and authorizations. Contract promises do not replace any screening, licensing, recordkeeping, or reporting required by law.

23) Changes to Services or Terms

We may change the Services and these Terms prospectively as permitted by law. We will identify an updated effective date. For a material change, including a material change to payment obligations, Platform Fees, arbitration, liability allocation, or data use, we will provide direct notice where reasonably available and may require affirmative acceptance before continued use of the affected feature. We will require current applicable acceptance before a seller newly activates a paid marketplace feature, and will obtain fresh consent where law requires it for a particular change. A material change will not retroactively alter a dispute that accrued or a marketplace order that was authorized before its effective date unless the parties expressly agree or law requires it. Non-material changes are effective upon posting unless stated otherwise.

24) Miscellaneous

• 24.1 Entire Agreement. These Terms and policies incorporated by reference are the entire agreement between you and us for the Services.
• 24.2 Severability. If any provision is unenforceable, it will be enforced to the maximum extent permitted and the remainder will remain in effect.
• 24.3 Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, financing, reorganization, or sale of assets.
• 24.4 No Waiver. Our failure to enforce a provision is not a waiver.
• 24.5 Electronic Records, Signatures, and Communications. You consent to use electronic records and signatures for these Terms, incorporated policies, account and security notices, marketplace and order records, receipts, billing and tax records, transaction notices, and other legal disclosures that we provide in writing. This consent applies to current and future transactions until you withdraw it and does not itself authorize promotional communications.
• 24.5.1 Access Requirements. To receive and retain our electronic records, you need an internet-connected device, a current browser or supported app, an active email address, enough storage or a printer, and software that can display HTML and PDF files if we use them. By accessing this clause and affirmatively accepting these Terms, you confirm that you can access, download, and retain the electronic Terms and linked records in the form we use. We will notify you if the required hardware or software materially changes in a way that creates a material risk that you cannot access or retain a required record.
• 24.5.2 Paper Copies and Withdrawal. You may request a paper copy or withdraw your consent to electronic records by emailing contact@wingvoyagers.com with your account email and request. We do not currently charge for a paper copy; if law permits a future charge, we will disclose it before fulfilling the request. Withdrawal is prospective after a reasonable processing period and does not affect the validity of records or signatures provided before it takes effect. Because paid checkout depends on timely electronic records, withdrawal may require us to disable that feature or other affected transaction functions, but it will not eliminate rights or obligations from an existing order. Keep your email current through account settings or by contacting us.
• 24.5.3 Retention. You may download or print these Terms and transaction records when presented and may request another copy at contact@wingvoyagers.com. We will retain legally required electronic records in a form that remains accurate, accessible, and capable of reproduction for the required period.
• 24.6 Beta Features. Some features may be labeled beta, preview, experimental, or similar and may be unstable. Use them at your own risk.
• 24.7 App Stores. If you download our app from an app store, the store is not responsible for support or claims and you must comply with store terms.

25) Aviation-Specific Rules

• No Site Vetting. Spot and site listings are user-generated. WingVoyagers does not inspect, maintain, approve, or certify any launch, landing zone, kiting field, route, or event site.
• Training & Currency. You agree to obtain and maintain appropriate training, ratings, qualifications, supervision, and currency before flying and to fly within your personal limits.
• Equipment. You are solely responsible for inspection, maintenance, airworthiness, compatibility, transport, storage, and legal compliance of your equipment.
• Third-Party Guides and Instruction. Anyone offering instruction, tandem activity, guiding, coaching, towing, or equipment support does so independently and must hold required qualifications, permissions, insurance, and waivers.
• Release. To the maximum extent permitted by law, you release and discharge WingVoyagers from claims arising from aviation activities connected to or discovered through the Services, including claims based on ordinary negligence, only where the release is lawful and the claim arises from a third-party aviation activity rather than our direct provision of a paid service. This release does not cover fraud, willful misconduct, gross negligence, violation of law, or any liability that cannot lawfully be released.

26) Community Guidelines Summary

• Be helpful and respectful; safety first.
• Do not publish exact coordinates for sensitive or restricted sites if doing so would violate permissions or increase risk.
• Accurately disclose conditions, access limits, hazards, and uncertainty.
• Do not shame incidents; focus on factual safety learning and respectful reporting.
• No hate speech, harassment, illegal content, fraud, spam, or unsafe encouragement.

27) Additional Legal Policies

The following policies are incorporated into these Terms where applicable:

• Privacy Policy
• Child Safety Standards Against CSAE
• Marketplace Seller Terms
• Marketplace Purchase Terms
• Trainer and School Agreement
• Event Host Waiver and Release

28) Contact

Questions, reports, appeals, legal notices, or privacy requests: contact@wingvoyagers.com

California consumers may also contact the California Department of Consumer Affairs, Consumer Information Center, 1625 North Market Boulevard, Suite N-112, Sacramento, California 95834, telephone 800-952-5210 (TTY: 800-735-2929). This government contact does not replace the WingVoyagers complaint process above.