Marketplace Seller Terms

1) Eligibility and Seller Information

• You must be at least 18 years old and legally able to sell each item or service you offer.
• If you act for a business or another person, you represent that you have authority to bind them, and "you" includes that person or business.
• You must provide accurate and current legal name, address, contact, ownership, bank, tax, license, and verification information when requested.
• Before you activate checkout, you must review and expressly confirm the seller name and city, state, and country shown to buyers. Your street address and ZIP code are hidden on WingVoyagers listings, checkout review, and order pages. Stripe separately controls seller support details, which may include an address, shown on its hosted Checkout and receipts. WingVoyagers retains the complete U.S. address selected from your Stripe identity record for verification and compliance. For a business, that ordinarily means its principal or primary business address. For an individual, that may mean your residential address. This initial online-checkout version requires a physical street address and does not accept a post-office box, general-delivery address, or private mailbox. Do not activate checkout if your seller information is inaccurate.
• Where seller or reseller verification is required, you may not list until WingVoyagers grants access. Verification is not an endorsement, certification, warranty, or safety determination.
• You must promptly update information that becomes inaccurate and cooperate with lawful identity, fraud, sanctions, tax, and marketplace-compliance reviews.
• The initial Stripe-powered checkout is limited to sellers or businesses legally based in the United States and eligible for a U.S. Stripe account. You must not select the United States or activate checkout if that does not accurately describe the seller Stripe will verify.
• The initial Stripe-powered checkout is limited to genuinely used goods. You may not enable it for a new, unused, unopened, or new-old-stock item, and you may not relabel such an item as used to avoid marketplace-verification law.

3) Listing Accuracy and Seller Warranties

For every listing and sale, you represent and warrant that:

• You own the item or have the legal right to sell it and can transfer lawful possession and any title you promise, free of undisclosed liens or competing claims.
• The listing, photos, price, availability, location, condition, and all material statements are truthful, current, complete, and not misleading.
• To your knowledge and based on records reasonably available to you, you disclose material damage, repairs, alterations, missing parts, defects, recalls, prior incidents, manufacturer warnings, and any fact that would reasonably affect safety, legality, value, or a buyer's decision.
• You check current manufacturer and U.S. Consumer Product Safety Commission recall information before listing and again before enabling checkout. You must promptly remove a recalled or unsafe item. The initial paid-checkout feature does not permit an item whose model or serial number is subject to a recall, including after corrective action, unless WingVoyagers first approves that product category and the specific documentary proof that the sale is lawful.
• You do not make an unsubstantiated claim that an item is FAA-approved, certified, traceable, airworthy, inspected, or suitable for a particular pilot, aircraft, installation, or use. A claim about a replacement or modification article for a type-certificated aircraft must be supported by the authorization and records applicable to that specific article.
• For the initial paid feature, you certify that the item has actually been used. A “like new” description does not excuse that certification, and a new, unused, unopened, or new-old-stock item is not eligible for Stripe checkout.
• You provide each warning required before online purchase, including any applicable California Proposition 65 warning, in the structured warning field or other conspicuous location WingVoyagers designates. A warning buried only in these Seller Terms does not satisfy that obligation.
• The item and your sale comply with intellectual-property, product-safety, consumer, sanctions, export, import, licensing, hazardous-material, tax, and other applicable laws.

For aviation equipment, disclose available manufacturer and model information, serial number where appropriate, age, hours or cycles where tracked, service and repair history, reserve repack or life-limit status where relevant, known crash or hard-landing history, alterations, recalls, manufacturer safety notices, and known safety issues. Facts and descriptions you provide may create legally enforceable express warranties. A listing is not a WingVoyagers airworthiness determination; encourage inspection by an appropriately qualified independent professional before installation or flight.

If you sell as a merchant or provide an express warranty, you must honor all implied, express, used-goods, repair, replacement, and refund duties that cannot lawfully be excluded. A "final sale" selection does not disclaim those duties.

7A) Platform Payments, Purchase Protection, and Seller Reserves

Application to new orders. This section applies only when checkout expressly identifies an order as a WingVoyagers platform-processed payment with Purchase Protection and the seller reserve policy. Those features may remain unavailable until the required setup and acceptance are complete. Accepting these Terms does not enable a feature. The payment model, policy versions, listing disclosures, return policy, amounts, and deadlines saved with an authorized order govern that order. These provisions do not retrospectively impose reserves, bank recovery, or new fees on historical orders or off-platform sales.

Limited payment authority. For those orders, you appoint WingVoyagers as your limited payment-collection agent to arrange Stripe processing on your behalf, retain disclosed fees and applicable tax, transfer eligible proceeds, and administer refunds, claims, disputes and transfer reversals authorized by the order policy or law. Receipt of the buyer's authorized payment through that arrangement satisfies the buyer's payment obligation to you for that amount; you may not demand that the buyer pay again because your transfer or payout is delayed or fails. The identified connected seller remains the seller, merchant of record and contracting party for the goods. WingVoyagers remains responsible for its own conduct and any marketplace-facilitator, tax or other duty imposed on it by law.

Net proceeds and platform liability. Stripe charges the platform account for processing fees, refunds and disputes on platform-processed payments. Our allocation of properly owed seller costs does not transfer WingVoyagers' obligations to Stripe or guarantee recovery. Your initial net proceeds are the discounted item subtotal plus separately stated shipping, less the 4% Platform Fee on that item subtotal and the actual Stripe processing fee for the payment. Sales tax collected for remittance is excluded from seller proceeds. Any separately chargeable dispute or other cost must be attributable to your order, permitted by the accepted terms and law, and itemized; it is not an undisclosed increase in the Platform Fee.

Initial transfer and reserve period. The initial payout trigger saved with the order controls. Under the tracking-submission policy, initial net proceeds less the applicable reserve may become eligible after you submit the supported carrier and tracking number for the complete order and those details are linked to that order. This temporary policy permits an initial transfer before independent carrier proof of physical acceptance or delivery; a linked tracking record is not proof that the goods were shipped, belong to this order, or will arrive. You must provide accurate shipment details and must actually tender the goods to the carrier. Under the carrier-acceptance policy, the first verified physical acceptance scan for the complete order is required; creating a label, submitting tracking, or an electronic pre-shipment notice alone does not qualify. Both policies also require completed risk and shipment-ownership review, verified payment and accounting, a usable authorized recovery bank, and no unresolved claim or other release restriction. An initial transfer may occur before delivery or the end of the buyer's claim window; it does not end the buyer's protection or reduce your refund and dispute responsibilities. The reserve becomes eligible for release 14 days (336 elapsed hours) after confirmed delivery, subject to remaining obligations and release checks. The reserve clock does not start at tracking submission, carrier acceptance, shipment or the first payout. Tracking submission or a shipment scan alone is not confirmation of delivery and does not start the buyer's 72-hour claim window. Earlier orders retain their saved payout conditions and reserve period, including any carrier-acceptance or delivery-and-claim-window requirement or 30-day reserve. If the initial transfer is delayed beyond reserve maturity, all otherwise eligible remaining proceeds may be released together. A transfer to your Stripe balance and a bank payout are separate events; banking and Stripe processing can take additional time.

Review and full holds. Each new reserve order with proceeds to release requires a review of recent bank, payout and account changes, shipping evidence and unusual shipping behavior, and seller history and other risk information. Those checks include human judgment; these Terms do not promise automatic detection of every change or concern. Missing or unverified information, an incomplete or outdated review, Stripe's highest-risk classification, suspected fraud, counterfeit or stolen goods, active claims or disputes, unpaid recovery obligations, or a lawful processor or compliance restriction may block the entire remaining payout. A 10% reserve does not permit release of the other 90% during a full hold. A hold or risk label alone does not establish that you committed fraud.

The selected percentage and original reserve amount are fixed for that order after payment verification and completed risk review. Later adverse evidence may hold remaining proceeds rather than silently change that original calculation. Stripe's previously observed elevated or highest risk may continue to require review after its latest information changes. Passage of 14 days or selecting a routine review option does not by itself clear a separate restriction.

Notice, correction, and release. Your order or seller records identify the applicable reserve percentage, original amount, funds still held, release rule and general reason category. Where reasonably possible and legally permitted, we provide the reason for a hold, the information needed for review and material updates. We may withhold details whose disclosure would violate law or compromise fraud prevention, but not notices required by law. To request review, correction or release, contact contact@wingvoyagers.com with the order and supporting records. We will review the grounds without unreasonable delay, reassess continuing restrictions, and release unused proceeds when the applicable period and obligations are satisfied. A hold does not authorize arbitrary forfeiture or indefinite retention after its grounds are resolved. Legally required unclaimed-property treatment still applies.

Use and accounting of retained proceeds. Reserved proceeds remain credited toward your settlement and are not an additional fee, insurance premium or platform revenue. This payment arrangement is not escrow or an insured bank deposit, and no interest is payable unless law requires it. Refunds first consume this order's retained funds; transferred proceeds are reversed only to recover amounts exceeding the remaining seller entitlement, not merely to rebuild a depleted reserve. We reconcile prior recoveries and later credits so the same obligation is not collected twice. Deductions from unrelated future orders require a separately disclosed, agreed and supported arrangement; this section does not represent that such deductions or external-bank collection are automatically available.

Required recovery bank; separate authorization. Before accepting new paid platform orders, you must complete setup and verification of a supported U.S. bank account you are authorized to use, and separately authorize the supported recovery method. A payout-bank connection, a verified account, a card, or acceptance of these Terms alone is not permission for WingVoyagers to debit your bank. The separate authorization must identify the originator, account, covered obligations, amount or calculation method, timing, applicable notices, cancellation or revocation process, and any further consent required for a particular debit. You must receive a copy of that authorization. We may collect only properly owed, itemized amounts within its scope and applicable law, after accounting for refunds, credits and prior recovery.

You may revoke a recovery authorization through its disclosed process and retain applicable bank stop-payment, error-resolution and unauthorized-transfer rights. Required advance notices and any further authorization apply to variable, irregular or changed debits as required by law, network rules and the mandate. Revocation does not cancel an existing lawful debt, but does not permit continued debits without authority. If required bank authorization is missing, revoked or unusable, new paid sales are paused until replacement setup is complete; access to existing orders, claims and account remediation remains available. No authorization guarantees sufficient funds or successful collection. Seller liability survives payout or account closure only for amounts lawfully owed; it does not include WingVoyagers' own fraud, willful misconduct, gross negligence or violation of law.

Cancellation, shipping, claims and refunds. For protected orders, ship within seven calendar days after confirmed payment and respond to a buyer claim within 48 hours after the request, as recorded on the order. Do not mark an item shipped before tendering it to the carrier. A missed deadline does not permit an unapproved extension: comply with legally required delay notices, consent and cancellation rights. A buyer cancellation before shipment, or failure to ship within the required period, entitles the buyer to a full refund of the amount paid, including shipping and applicable refundable tax. For refunds required by the FTC merchandise-order rule on covered orders, send the refund within seven working days after entitlement arises under that Rule, or any shorter applicable deadline. Make legally required refunds promptly; seller recovery, a risk review or the reserve period must not delay a refund required by law.

On a paid order canceled before shipment, you bear the actual Stripe processing fee retained for that payment, including when the buyer cancels and you met the shipping deadline. It is not deducted from the buyer's refund, carries no WingVoyagers markup, and any later fee credit reduces what you owe. The full Platform Fee is returned on a full refund; partial refunds return it proportionally to the portion of the total charge refunded, rounded to cents. An incomplete or unpaid payment does not justify a processing-fee charge without evidence that the fee was incurred and retained.

Non-delivery, wrong items, material misdescription, undisclosed significant damage and shipping damage are reviewed against the saved listing and relevant evidence. For an approved return, follow the communicated tracked-return instructions; confirmed return delivery ordinarily precedes refund execution unless law or the approved remedy requires earlier action. You bear return shipping for seller-caused failures. An item never received need not be returned. Preference or fit returns follow the saved seller return policy. Disclosed wear or buyer-caused damage does not alone establish a protected claim. Inspection and claim review concern the listing and transaction; WingVoyagers does not inspect, certify or determine equipment airworthiness or safety.

72-hour claim deadline; separate rights. A buyer must open a WingVoyagers Purchase Protection claim within 72 elapsed hours after confirmed delivery. We do not accept new claims under that voluntary program after the deadline or grant discretionary extensions. A claim opened within the window may continue through evidence, review, an approved return and resolution afterward. This deadline does not shorten non-waivable warranty, consumer, fraud, non-delivery, card-dispute or other legal rights, or erase a longer return period separately promised with the order. Those rights follow separate legal or seller-policy processes and do not extend WingVoyagers Purchase Protection. Seller recovery failure does not reduce an approved buyer refund.

Policy changes and records. New reserve rates, fee obligations or materially changed payment terms require prospective notice and any required fresh acceptance; they do not rewrite an existing order. Retain records needed for fulfillment, disputes, taxes and lawful review, and provide only relevant evidence through the designated secure channels.

8) Fulfillment, Shipping, Pickup, and Risk

• You are responsible for accurate fulfillment promises, lawful packaging, carrier compliance, insurance you choose to obtain, tracking, delivery communication, and safe pickup arrangements.
• You must have a reasonable basis for a promised shipment time. If no time is stated for a prepaid online order, you must be prepared to ship within 30 days as required by the FTC Mail, Internet, or Telephone Order Merchandise Rule.
• If you cannot ship as promised or within the applicable 30-day default, you must send the legally required delay notice, request the buyer's consent to the delay where required, provide a cancellation option, and issue a prompt full refund when consent is not obtained or the buyer cancels.
• You must provide valid tracking when reasonably available and must not mark an order shipped before tendering the correct item to the carrier.
• Title and risk of loss are determined by applicable law and any enforceable order-specific agreement between buyer and seller. Nothing in these Seller Terms transfers risk earlier than law permits or overrides a buyer's non-waivable rights for nondelivery or damaged goods.
• You may not ship fuel, pyrotechnics, pressurized cylinders, lithium batteries, engines containing fuel or oil, or other regulated hazardous material unless WingVoyagers and Stripe have expressly approved that product category and you comply with all carrier, PHMSA, marking, packaging, testing, documentation, and routing requirements.

10) Prohibited and Restricted Items

You may not list weapons, explosives, pyrotechnics, fuel, hazardous or unmailable materials, noncompliant lithium batteries, stolen or counterfeit goods, unlawfully imported or embargoed goods, recalled, materially unsafe, life-expired, or illegally marketed goods; untraceable regulated parts; defense articles or services and export-controlled or dual-use items, software, technology, or technical data unless every required registration, classification, license, approval, and authorization exists; or anything prohibited by law, carrier rules, or the general Terms. If you activate paid checkout, you also may not sell an item prohibited by the applicable payment processor's restricted-business rules. You may not conceal the seller, product, business model, or transaction type from Stripe or evade a Stripe restriction. WingVoyagers may require records establishing authenticity, ownership, traceability, condition, or lawful sale.

11) Taxes and Reporting

You are responsible for income, business, licensing, customs, direct-sale, and other tax obligations not calculated, collected, withheld, or remitted by WingVoyagers or a processor. Where marketplace-facilitator or other law makes WingVoyagers responsible, you authorize WingVoyagers or its processor to calculate, collect, adjust, withhold, report, and remit applicable taxes. No allocation in these Seller Terms transfers a statutory tax duty away from the party on whom law imposes it. Tax calculations are not tax advice.

You must provide accurate tax forms and taxpayer-identification information, promptly correct them, and cooperate with legally required reporting or backup withholding. WingVoyagers, Stripe, or another legally responsible party may issue an information return such as a Form 1099 when required; no particular reporting threshold is promised.

12) Marketplace Verification and Required Disclosures

You authorize WingVoyagers, Stripe, and approved verification providers to collect and verify identity, contact, bank or payee, and tax information when marketplace law requires it. If you meet an applicable high-volume seller threshold, you must provide requested information no later than the legally required deadline, generally 10 days after qualification; report changes; respond to annual recertification notices; and permit required buyer-facing disclosures. When applicable law requires suspension for noncompliance, WingVoyagers will provide the required notice and opportunity to cure before suspending future sales unless immediate action is independently authorized.

Buyers see your seller name and city, state, and country on WingVoyagers listings, checkout review, and order pages. Your street address and ZIP code are hidden on those pages. Stripe separately controls seller support details, which may include an address, shown on its hosted Checkout and receipts. Professional sellers use the business name saved in their seller account. WingVoyagers retains your complete Stripe identity and address in protected internal records for verification, compliance, and transaction administration. For a business, the product ordinarily selects its principal place of business and otherwise its primary business address. For an individual, it selects the residential address in the Stripe identity record. This initial online-checkout version requires a physical U.S. street address and does not accept a post-office box, general-delivery address, or private mailbox. You must keep your seller information current and correct inaccurate identity or address information in Stripe before enabling checkout.

At an additional marketplace-law disclosure threshold, information shown to buyers may also include a direct contact method and required supplier-status or transaction-history disclosures. You must not direct a buyer to use disclosed information for an unrelated purpose. WingVoyagers may provide listing-level and public reporting channels for suspected stolen, counterfeit, recalled, or dangerous goods and may disclose records to verified identity-theft victims, law enforcement, regulators, buyers, or other recipients when law requires. Records will be retained for the period required by law, including at least two years where applicable. Information collected solely for marketplace-verification law will be secured and used only as that law permits.